Discount Mobility Stores Ltd Information

About Us Discount Mobility Stores believe in giving our customers the best possble prices on the market, because we believe mobility should be affordable to everyone and not something to be exploited! We believe in the products we are selling to you and have personallty selected and negotiated with our suppliers the best possible prices to sell onto you at a marginal profit - meaning our customers reap the benefits!

Discount Mobiltiy Stores aim to build a relationship with their customers, and are happy to offer free open advice on all the products they sell in order to find the perfect mobility aid to suit the individuals needs

Discount Mobility Stores are completely dedicated to your total satisfaction. If you have any suggestions or comments please email / telephone / fax us using the link on the store page.

Our Contact details:
Discount Mobility Stores
39 High Street
Boroughbridge
North Yorkshire
YO51 9AW
United Kingdom
0870 8503708
01423 329058
bianca@discountmobilitystores.com

My VAT Registration Number

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard and Switch / Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet on a secure site.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Discount Mobility Stores offers 2 types of delivery service -

1. FREE DELIVERY! - This is a free delivery service, that saves our customers their hard earned pennies! Your goods will be delievered boxed up via a courier service or ourselves if possible in our close proximity. For our more substantial products delivered by courier and not ourselves you will need an able bodied person to help you unpack your item. ASSEMBLEMENT of all our goods is made VERY SIMPLE! - we will pre-attach batteries on most scooters where we can for you.HELP IS AT THE END OF A PHONELINE Our customer advisors willl be ready to assist you with anything you may require or any problems you may incurr - We promise we will not leave you in the lurch with your new product and if you are local to us we will pop in and see you!

2. SPECIAL SERVICE DELIVERY - This is a chargable service of £??.?? that is designed to give customers some extra confidence, whereby we will arrange for one of our representatives to DELIVER PERSONALLY your items, UNPACK the items and CONSTRUCT the items ready for use. You will then receive a DEMONSTRATION on how to use your product and ANSWERS to any of your queries there and then!

IMPORTANT NOTE: Please be confident that we will ensure you have all the customer service you need with our FREE DELIVERY, we only offer the SPECIAL SERVICE DELIVERY - for customers who require a personal visit that is not in our close proximity and will cost us exactly what we charge you to get to you.

FOR INTERNATIONAL DELIVERY please contact our customer service advisors who can arrange this for you and discuss the most cost effective way of delivering to you.

Delivery Schedule We aim to have your goods with you within 3 working days - where this is not possible perhaps in the case that an item is out of stock, we will call you to discuss how soon we can have your items with you.

In the case of the Special Service Delivery - we will contact you to make an appointment for a convenient date to visit you in your home.

Back Orders If your item is not in stock, we will back order for you, we will then contact you to let you know the situation.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We are official dealers for all of the products that we supply and offer the goods with the normal manufacturer's parts warranty, typically 12 months, subject to the exclusions detailed below.

In addition, for all major mobility products i.e. mobility scooters, riser-recliners, bath lifts we also cover the labour cost associated with repairs under the warranty, subject again to the exclusions below. Where problems do occur, we will normally look to repair the product on site. In some cases, the manufacturer themselves will visit and rectify the problem. We may also arrange for the item to be returned to us by courier for repair.

General warranty exclusions:

Parts which need adjustment, re-setting, replacement or repair due to abuse, fair wear & tear or to suit the individual needs of the user i.e. tyres, lap belts, bulbs, plastic shrouds and upholstery (damaged post receipt), motor bushes, normal battery degredation, wheelchair brake adjustment, circuit braker resetting, resetting user-induced problems on riser-recliners - cleared by disconnecting/re-connecting hand control etc... Where call-outs occur for such items the purchaser will remain liable for the call-out, parts and labour costs. However, we will do our utmost to minimise these by talking through problems in depth before arranging to visit. Experience shows that many problems can be attributable to a lack of user familiarity and can often be overcome with some simple fault diagnosis and guidance on the phone.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0870 8503708 (International +44 1423 329055 or fax us on 01423 329058 or write to us at 39 High Street, Boroughbridge, North Yorkshire, YO51 9AW, United Kingdom

Privacy Policy Discount Mobility Stores Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy Discount Mobility Stores Ltd will comply fully with the Consumer Protection (Distance Selling) Regulations 2000.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

As part of the conditions of sale customers are required to inspect all the goods on receipt and are to annotate the courier's documentation with details fo damage to either the packaging or the goods themselves. Where this is nto done, and the courier subsequently disputes liabiltiy, then Discount Mobiltiy Ltd will not be responsibile for the costs associated with repair or replacement. In all cases, damage to goods is to be reported to Discount Mobility Stores Ltd immmediately.

When you buy from us you have a cooling off period of seven days from the day you recieve the goods. This means that if you decide that you do not want the mobility product supplied then you can receive a full refund withing 30 days provided that you notify us in writing within seven days of the receipt of the goods that you want to return it. You will be liable for the actual carriage costs incurred by Discount Mobility Stores Ltd for both the issue and return of the goods. To claim under these terms the mobility product must be UNUSED, IN THE ORGINAL UNDAMAGED PACKAGING AND THE PRODUCT MUST NOT BE DAMAGED in any way. Mobiltiy products that are specifically tailored to the individual and/or ordered in specifically for your choice are excluded e.g. rise & recline chairs in a size/fabric of your choice, special order wheelchairs made to your specific requirements etc.

Remittance Terms When you buy over the website we automatically take payment plus VAT from your credit card when you confirm payment at the checkout.

If you wish to claim VAT exemption you must complete the form on our site and fax or post back to us, and we will then refund you the VAT.

If the item you ordered is not in stock we will call you to confirm how soon we can have the item with you and give you the option to cancel your order if this is not convenient

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